“Not everyone starts their day by opening an intranet homepage”

“When new information appears, you update your thinking – and that’s exactly what we did”

“When communications work like this, they stop being background noise”

“The constraints we often have to work within lead to a vibrant and exciting creative working environment”

“Plan comms around what unites your employees, rather than what we perceive divides them”

“Knowing the strengths and limitations of the data you’re using gets you a step ahead”

“Even in a dynamic world, well-crafted, old-school text remains incredibly important”

“Get to the point quickly, and say what you need to say concisely”

“Creating style guides is painstaking work – but worth it in the end”

“To make an impact, you need to break through with strategies that grab attention”