“Making mistakes is both human and necessary – the key is what we do next”

“Being an award winner is an outcome – winning is a rather less sophisticated daily habit”

“The IC Index throws up lots of interesting hypotheses that would benefit from further, more refined testing”

“There’s no single route into internal comms – and that’s a good thing”

“Not everyone starts their day by opening an intranet homepage”

“When new information appears, you update your thinking – and that’s exactly what we did”

“When communications work like this, they stop being background noise”

“The constraints we often have to work within lead to a vibrant and exciting creative working environment”

“Plan comms around what unites your employees, rather than what we perceive divides them”

“Knowing the strengths and limitations of the data you’re using gets you a step ahead”